Archive for the ‘Emails’ Category

The ONElist Update – May 4, 1999

July 9, 2010

From: ONElist Tech Support  <admin@ONElist.com>
Date: Tue May 4, 1999 3:34pm
Subject: The ONElist Update for May 4, 1999

The ONElist Update for Tuesday, May 4, 1999

In this issue:

o New Customer Support Tools
o Group Calendars
o ONEreach “Grow to Give” Program
o ONElist Story of the Week
o Help us Improve ONElist!

— New Customer Support Tools —

We’ve got some exciting news on the tech support front. Although many of you know that Kate and her team have done a fantastic job of handling the volume of tech support messages coming in, ONElist has just added new customer support technology which will make the process even more efficient. Two weeks ago we implemented a new system which allows our tech support team to open and track tickets for your inquiries. We will be able to track our response time as well as tap into a knowledgebase for frequently-asked questions. This will free up our tech support team to work on issues which require more individual attention. We’ve invested in this system because it is important that we offer you the best possible customer support possible. Enjoy and let us know how we’re doing at admin@onelist.com.

— Group Calendars —

As many of you know we recently launched Group Calendars. Have you taken a moment to start using this powerful group communications feature? If not, give it a try. There are many ways in which you use it to improve the quality of your ONElist community. Why and how would you use it?

1. Keep each other informed: Post events, meetings, outings, seminars, lectures, special TV episodes, and much more to your calendar so that your subscribers can be kept informed.
2. Stay focused: Post events of interest to your group and have interesting discussions both leading up to and after the event.
3. Keep your subscribers posted of your plans for the list, for example when a group survey will be taking place and when it will end.
4. Use your imagination: Post a sporting event, coordinate book readings with your group, announce the debut of a new film, a concert, a university lecture, or a town hall meeting.

For more details, go to: http://www.onelist.com/info/news.html

— ONEreach “Grow to Give” Program —

We encourage you to participate in our new ONEreach program, “Grow to Give,” which we announced on April 19. We hope you have had the chance to inform your communities about this wonderful opportunity. Through “Grow to Give,” ONElist will donate $5,000 to the charities chosen by the two communities who increase their memberships the most by June 19, 1999. This is a great way to grow your online community, while contributing to a greater cause at the same time. For more details, go to http://www.onelist.com/info/onereachsplash.html

— ONElist Story of the Week —

Did you know that every Monday we post a “ONElist Story of the Week” on our homepage? The “ONElist Story of the Week” is a great way for list moderators and members to share how their ONElist communities are enriching their lives. We’ve been thrilled to receive a large number of inspirational stories and we encourage you and your community members to share your stories with us! For more information, see our homepage: http://www.onelist.com

— Help us Improve ONElist!  —

We are continuing to upgrade and improve the ONElist system. Our best features have been from suggestions by our users. We now have a suggestion box on our web site; look for the ‘Suggestions?’ button on the ONElist home page. Know how we can improve ONElist? Tell us about it!

Thanks again for making ONElist the leading e-mail community service!

The ONElist Team

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Surveys And Calendars Announcement – Monday, April 19, 1999

July 9, 2010

From: ONElist Tech Support <admin@ONElist.com>
Date: Mon Apr 19, 1999 11:48am
Subject: Surveys and Calendars

Hello,

As part of our continuing efforts to improve and expand the ONElist system, we’ve added two new great features, Surveys and Calendars:

Surveys

List owners can now send out questionnaires to their subscribers quickly and easily. They are easy to administer and easy for users to participate in. Owners can deliver one question at a time with either single or multiple choice answers and can then view the results. To create a survey, please see the Manage List screen for your list.

We will be creating a sample survey shortly to demonstrate this new feature. A notification will be sent to the onelist_moderators list.

Group Calendars

ONElist has developed Group Calendars to allow users to easily post meetings and events which would be of interest to their group. Each list has its own private calendar, open only to its members. The ONElist calendar also allows owners to send an email notification to all members of the group to remind them of events. The calendar is accessible through the List Center screen of each list.

We are continuing to upgrade and improve the ONElist system. Our best features have been from suggestions by our users. We now have a suggestion box on our web site; look for the ‘Suggestions?’ button on the ONElist home page. Know how we can improve ONElist? Tell us about it!

Thanks again for making ONElist the leading e-mail community service!

The ONElist Team

Shared Files Are Here – Thursday, February 25, 1999

May 26, 2010

From: ONElist Tech Support <admin@ONElist.com>
Date: Thu Feb 25, 1999 12:14pm
Subject: Shared Files are Here!

Hello,

The past month has been exciting and eventful for ONElist. We’ve achieved some amazing milestones and added a great new feature, Shared Files.

We are now sending 10 million email messages a day and we recently passed 2 million users. Thanks to everyone for making ONElist the leading free e-mail community service!

We redesigned our web site and we are continuing to make it easier for our users to use.

We have added Shared Files. Each list now has 5 megabytes of disk space on the ONElist web server. Subscribers can upload files to this area and other subscribers can view or download the files; it’s a private web site for your community. Check it out in the List Center area of your list.

Moderators can flag files so that they will be e-mailed to the list either bi-weekly or monthly, which is great for frequently asked question lists or monthly reminders.

Moderators can also flag files so that they will be e-mailed to users when they subscribe to the list, or when they unsubscribe from the list. Great for additional welcome and goodbye messages!

For more information on our new Shared Files area, please see:

http://www.onelist.com/info/helpshared.html

We are continuing to upgrade and improve the ONElist system. Our best features have been from suggestions by our users. We now have a suggestion box on our web site. Know how we can improve ONElist? Tell us about it!

Thanks again for making ONElist the leading e-mail community service!

The ONElist Team

Upgrade Notice – Wednesday, February 24, 1999

May 26, 2010

From: ONElist Tech Support <admin@ONElist.com>
Date: Wed Feb 24, 1999 10:40am
Subject: ONElist upgrades

Hello,

ONElist will be down for system upgrades Wednesday evening, from 8pm to 11pm Pacific Time. We are increasing our server capacity to keep up with our ever increasing user base. We apologize for the inconvenience.

At that time, we will also be adding a great new feature. An announcement will be forthcoming Thursday which will talk about it.

We now have a suggestion box on our web site. Know how we can improve ONElist? Tell us about it!

Thanks,

The ONElist Team

Email Exchanges with Ariel Poler

April 28, 2010

Below is the majority of the email exchanges between Ariel Poler and me. Ariel’s company, Topica had put up a ‘coming soon’ web page in February, but didn’t end up going live until a year later, in February 1999. I met with Ariel a couple of times. He wanted to combine our companies, but he would never explain exactly what Topica was going to do. In the end, I decided to continue to go it alone.

Steve Jurvetson, a Venture Capitalist that I had been pestering to fund ONElist, referred Ariel to me, which is how we met.

Date: Fri, 17 Apr 1998 10:19:47 -0700
Subject: introduction
To: Mark Fletcher
From: Ariel Poler

Mark,

I got your name from Steve Jurvetson. I work at Topica Inc. We have not publicly announced what we are doing yet, but it is in a near by space to Onelist. I was hoping to meet you and explore the possibility of establishing a partnership between our companies. Would you be interested in getting together? If so, we would be glad to drop by your office at a time that is convenient for you. Thanks.

Cheers,

Ariel Poler
CEO, Topica Inc
199 Utah Street
San Francisco, CA 94103
ariel@topica.com

Date: Fri, 1 May 1998 10:33:01 -0700
Subject: Re: status check
To: Ariel Poler
From: Mark Fletcher

At 10:33 AM 5/1/98 -0700, you wrote:

Hello Ariel,
>
> Any more thoughts on your end? Just checking…
>

I’ve been meaning to email you. Honest! 😉

I’ve been really busy. Here’s where I stand currently. I met with Steve Jurvetson. I’ve met with another company who is interested in some sort of deal. And I’m meeting with some other people this afternoon who are interested in combining efforts.

Add that to the effort of maintaining ONElist…

My first choice is to get funding and do this myself. Should that not happen, I am interested in merging with someone.

So while I haven’t made any decisions yet, that’s what’s up. Should I not get funded, I will definitely be interested in talking more with you, as I think that we’d be a better fit together than most of the people I’ve talked with. My guess is that the funding question will be resolved within a week or two.

Thanks and have a good weekend,

Mark

To: Mark Fletcher
From: Ariel Poler
Subject: touching base
Date: Mon, 25 May 1998 20:39:47 -0700

Hi Mark,

Wondering where things stood with you. We are about to make a few important decisions that would be affected if we could work together…

Cheers,

Ariel.

From: Mark Fletcher
Sent: Tuesday, May 26, 1998 9:28 PM
To: Ariel Poler
Subject: Re: touching base

Hello Ariel,

Busy busy busy. What I’m currently exploring is partnering with someone, although that’s a slow process. I need to do something fairly soon, if for nothing else than my own sanity.

We never really discussed this, but how do you think ONElist and Topica would mesh together? If we were to do something together, do you see ONElist going away completely? What would happen to my users/lists?

Thanks, and I apologize for the flakiness.

Mark

To: Mark Fletcher
From: Ariel Poler
Subject: RE: touching base
Date: Wed, 27 May 1998 01:31:56 -0700

Mark,

I was not thinking about ONElist going away. Definitely not in the short term. My guess is that we would jointly decide what made the most sense in terms of if and when to mesh things together (there are a few reason why I believe they should stay separate at least for a while). If/when we combined them, we would obviously take care of ONElist’s users & lists to make sure we didn’t leave anyone hanging.

Would you like to take the next steps in evaluating working together? We have a meeting in Palo Alto on Thursday morning. Maybe we could get together for lunch in your neighborhood? Please let me know. Thanks.

Ariel.

To: Mark Fletcher
From: Ariel Poler
Subject: next steps
Date: Fri, 29 May 1998 11:32:38 -0700

Mark,

Good seeing you yesterday. Thanks for sharing the information you did with us. I hope you also got a better sense about Topica. How about the following next steps:

1) We learn a bit more about one another through a few references.
2) If we all remain interested, you come to our office so that you can learn more about us & meet the rest of the team.

If this sounds reasonable, would you be comfortable providing us 3-4 references? Ideally people who know you well at a professional level. We would gladly give you some references for us as well. Please let us know. Thanks.

Cheers,

Ariel.

From: Mark Fletcher
Sent: Monday, June 01, 1998 9:18 AM
To: Ariel Poler
Subject: Re: next steps

Hi Ariel,

We can certainly trade references, when the time is appropriate. But I still don’t know what you guys are doing. I can guess, but I don’t like guessing, and it’s not fair to me. I’ve told you many things about ONElist. All I’m asking for is the same from you.

Thanks,

Mark

To: Mark Fletcher
From: Ariel Poler
Subject: RE: next steps
Date: Tue, 2 Jun 1998 12:15:36 -0700

Mark,

We were planning to give you a fairly detailed description when you came here, i.e., to “open our kimono”. Thus, we thought it would be worthwhile to spend a little bit of time ahead of time learning a bit more about one another to make sure the whole thing was worthwhile. However, I would be more than happy to take an intermediate step and tell you a little more about us. Would you like to do that over the telephone? If so, please let me know when/where I could call you, or, call me at any of the numbers below. OK?

I would like to stress that we are very excited by the prospect of working together. From what we can tell thus far, the synergies and fit would be great. We are just trying to be careful because we have gotten “burned” before…

Cheers,

Ariel Poler

Email Exchanges with Steve Jurvetson

April 28, 2010

I had been pestering Steve Jurvetson, partner at Draper Fisher Jurvetson, a local VC firm, with an email campaign. Each day, I would recite the day’s statistics about ONElist, and then I would talk about one aspect of the company. It finally worked. First up is ‘ONElist Update #9’.

It’s important to note that at this point in my email barrage of Steve, I knew that he was paying attention to my screeds, even though I had not yet received any direct acknowledgement from him. I knew this because I had been contacted by Ariel Polar, who Steve had referred to me.

Notice in this email how much of a punk I sound like. I wanted Steve to know that I was dedicated to the company. I guess sounding like a punk is one way of doing it… Also notice that I signed the email ‘ONElist Team’. I wanted it to sound like there were literally tons of people working at ONElist, when in fact it was just little old me.

From: Mark Fletcher
Subject: ONElist Update #9
To: Steve Jurvetson
Date: Sun, 19 Apr 1998 22:52:23 -0400 (EDT)

Steve,

ONElist update…

Number of users: 32,143
Number of emails sent in the last day: 212,033
Ad Impressions from Web Site, last 24 hours: 11,056
Number of lists: 3,897

I met with Ariel Poler this morning. I respect Ariel and think he’s a smart guy. I believe that he wants to acquire ONElist and have me work at Topica as their VP of Engineering. I think that Topica is developing something very similar to ONElist, and he is concerned because ONElist has a several month lead. We will certainly publicly announce ONElist before Topica is on-line. I am intrigued by the fact that they’ve had 5 engineers working on this for months, and don’t have anything yet.

I’ve worked very hard on ONElist and do not want to sell it, only to have it killed in favor of whatever Topica is developing. I’ve already beaten them on-line, and I will beat them in the marketplace. I need your help to do it.

In a previous email, I said I’d pester you until you saw the value in ONElist. I think you do now. Now I’m going to pester you until you invest in us and help me make ONElist the Hotmail of free mailing list services.

Thanks,

Mark Fletcher
markf@onelist.com
ONElist Team

Now here is Steve’s response. Yes!!!!!!!!!!

Date: 22 Apr 98 14:10:33 -0700
Subject: RE: ONElist Update #9
To: Mark Fletcher
CC: JB Fox, Warren Packard
From: Steve Jurvetson

Mark,

I have to give you credit; I have been reading your e-mail pitch campaign. I guess it takes 9 swings sometimes…

I would be happy to meet briefly to hear the pitch. JB Fox can set up a time on my calendar.

Steve

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Steve Jurvetson
Draper Fisher Jurvetson

Check out http://www.DraperVC.com/New
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